There is a variety of reasons why your company should get a virtual PBX phone service. For one, it is a cost-effective business solution, providing features at a significantly more affordable price than an on-premise phone services. Moreover, a virtual PBX system is scalable, which means that you can conveniently upgrade your phone system as your business grows.
For instance, you can easily add, remove and transfer extensions because they are virtual, independent of any physical connection and phone unit. These extensions have identical functions to that of a traditional phone extension, and more.
Aside from eliminating the need to purchase and install additional equipment, virtual extensions available in virtual PBX phone services have other capabilities that improve the way employees communicate with each other and with customers. You can use your virtual extension with practically any phone, such as your home phone and your mobile phone. Through call forwarding, you can access your business’s phone system through your virtual extension number.
Phone extensions in virtual PBX phone services can also be reassigned easily, as your company turns over roles and responsibilities to different employees. Reassigning is very helpful for any business in the midst of change. This can be used effectively when a worker resigns or quits from his or her post. Instead of deleting the phone extension, you can simply give it to another employee. A better adaptation to the ever-changing dynamics of business is easily achieved with the flexibility of extensions in a virtual PBX phone service.
Most if not all virtual PBX phone service providers offer virtual extensions. They vary in terms of services they provide other than basic telephony. Not all providers that promise the most features will always be the best choices for you. Take time to study the real needs of your business and separate them from mere wants. Choose one that offers the best phone service by matching your actual needs to what they can truly offer.